Frequently Asked Questions

Everything you need to know about your Autel Online Shop experience.

How long does shipping take and what are the costs?

We offer standard shipping which typically takes 3-5 business days, and express shipping which takes 1-2 business days. Shipping is free on all orders over $75; otherwise, a flat rate of $5.99 applies.

What is your return and exchange policy?

You can return or exchange any unworn, unwashed items with original tags attached within 30 days of delivery. Please use our online portal to generate a prepaid return shipping label.

How do I know which size will fit me best?

Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own for the most accurate fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are your materials sustainably sourced?

Autel Online Shop is committed to ethical fashion. 60% of our current collection is made from organic cotton or recycled polyester, and we work exclusively with certified fair-trade factories.

How can I track my order once it has shipped?

Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.